RolyPods.only for fans of isopods.

Shipping & Live Arrival Guarantee

Shipping live animals is a responsibility we take seriously. Here's exactly how we pack, ship, and guarantee every order.

How we pack orders

  • •Isopods travel in breathable deli cups with moist substrate, springtails, and leaf litter for food and cushioning.
  • •Cups are secured inside an insulated box with heat or cold packs, sized to the season and your local forecast.
  • •Boxes are clearly marked "Live Animals" and shipped Priority or Express to minimize transit time.

Shipping schedule & weather holds

We ship Monday through Wednesday only, so no order sits in a shipping facility over a weekend. Before every shipment, we check the forecast for both our location and yours. If temperatures along the route are forecast to be below 35°F or above 90°F, we'll hold your order and reach out to reschedule — this is for the animals' safety, not a delay we take lightly.

Delivery-day responsibilities

Live animal shipments need to be brought inside promptly. Please make sure someone is available to receive the package on its scheduled delivery day, or arrange to pick it up from your local carrier facility. We are not able to guarantee arrival if a package is left sitting in a mailbox or on a porch for an extended period in extreme heat or cold.

Live arrival guarantee

Every order is covered by our live arrival guarantee. If any isopods arrive deceased, we'll replace them on your next order or issue a refund for the affected animals — your choice.

To file a claim:

  1. Open the package and check it within 1 hour of delivery.
  2. Take clear photos of any deceased animals along with the shipping box and packing materials.
  3. Email the photos to support@rolypods.com within 4 hours of delivery, with your order number.

Claims submitted outside this window, or without photo documentation, can't be guaranteed — but reach out anyway and we'll do our best to make it right.

Where we ship

We currently ship live isopods within the continental United States. If you're outside the continental US, please contact us before ordering to confirm we can safely ship to your area.